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These are the general terms and conditions.  

  • scope
    These general terms and conditions apply to all deliveries from Ina Moana to consumers.

  • A consumer is any natural person who concludes a legal transaction for a purpose that can predominantly neither be attributed to their commercial nor their independent professional activity. 

  • Contractual partner
    The purchase contract is concluded with Ina Moana, Ina Friedrich, Jüngstallee 15, 45133 Essen 

  • Conclusion of contract

    • The presentation of the products in the online shop does not represent a legally binding offer, but only an invitation to order.

    • By clicking the button [Buy / order for a fee] you place a binding order for the goods listed on the order page. Your purchase contract is concluded when we accept your order by sending an order confirmation by email immediately after receiving your order.

  • Right of withdrawal

    • If you are a consumer (i.e. a natural person who places the order for a purpose that cannot be attributed to your commercial or independent professional activity), you have a right of withdrawal in accordance with the statutory provisions.

    • If you, as a consumer, make use of your right of withdrawal according to section 4.1, you have to bear the regular costs of the return.

    • In addition, the regulations that are detailed in the following apply to the right of withdrawal

    • Cancellation policy¹

      Right of withdrawal

      You have the right to cancel this contract within fourteen days without giving any reason.

    • The cancellation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has or has taken possession of the goods.

    • In order to exercise your right of withdrawal, you must inform us Ina Moana, Ina Friedrich, Jüngstallee 15, 45133 Essen, by means of a clear declaration by email of your decision to withdraw from this contract. If you make use of this option, we will send you a confirmation of receipt of such a cancellation by email as soon as possible.

    • To meet the withdrawal deadline, it is sufficient for you to send your notification of exercising your right of withdrawal before the withdrawal period has expired.

Consequences of the withdrawal

  • If you cancel this contract, we have to repay all payments that we have received from you, including delivery costs, immediately and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you; In no case will you be charged any fees for this repayment. We can refuse the repayment until we have received the goods back or until you have provided evidence that you have sent the goods back, whichever is earlier.

  • You have the goods immediately and in any case no later than fourteen days from the day on which you inform us of the cancellation of this contract to us or to ( this may include the name and address of the person authorized by you to receive the goods to insert) . The deadline is met if you send the goods before the period of fourteen days has expired.

  • You bear the direct costs of returning the goods.

  • You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary to check the nature, properties and functionality of the goods.

​​ Model withdrawal form

Exclusion of the right of withdrawal

The right of withdrawal does not apply to the following contracts:

  • Contracts for the purchase of digital products. 

- End of revocation -

(¹ This cancellation policy does not apply to the separate delivery of goods.)

Prices and shipping costs

  • The prices quoted on the product pages include the statutory value added tax and other price components, since small businesses do not have to charge sales tax on their sales according to Section 19 of the Sales Tax Act (UStG). 

  • Shipping costs are also included in all prices.

  • delivery

    • The delivery takes place to the following countries: Germany, Australia, Austria, Belgium, Brazil, Canada, Denmark, Finland, France, Greece, Hong Kong, Hungary, Ireland, Italy, Japan, Liechtenstein, Luxembourg, Malta, Mexico, Monaco, Netherlands, New Zealand, Norway, Poland, Portugal, South Korea, Spain, Sweden, Switzerland, United Kingdom, USA.

    • The delivery time is between 9 and 15 working days. We point out any deviating delivery times on the respective product page.

  • Payments

    • Payment can be made either by credi or debit card, Apple Pay, Google Pay, Giropay or Klarna.

    • Retention of title

    • The goods remain our property until they have been paid in full.

  • § 8 Warranty
    The statutory warranty regulations apply.

  • liability

  • We are fully liable for intent and gross negligence and in accordance with the requirements of the Product Liability Act. In the event of slight negligence, we are liable for injuries to life, limb and health of people.

  • In other cases we are only liable for slight negligence in the event of a breach of essential contractual obligations. Essential contractual obligations are those whose fulfillment enables the proper execution of the contract and on whose compliance the contractual partner relies. Liability in the event of a breach of such an essential contractual obligation is limited to the damage typical of the contract, which we had to reckon with when the contract was concluded due to the circumstances known at the time. This limitation of liability also applies in favor of our vicarious agents.


  • The contract language is German.

  • Dispute resolution

    • The EU Commission has created an internet platform for the online settlement of disputes. The platform serves as a contact point for the out-of-court settlement of disputes regarding contractual obligations arising from online sales contracts. More information is available at the following link: We are neither willing nor obliged to participate in a dispute settlement procedure before a consumer arbitration board.


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